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The Emotional Digital Assistant We Love.

At Hoomano, we think that the best way to interact with Digital Assistants is in a natural way, as we do when we interact with our loved ones.

This is a short story to feel what it’s like.

Story

◆ 8:23 AM: On his way to a weekly team meeting, Charly is in the subway and gets his smartphone out of his pocket. Unlocked by face recognition, his very personal digital assistant appears on the screen and gives a smile to Charly.

A charming voice, familiar to him, starts into his earbuds:

“Hey Charly, today is your grandma’s birthday.
Your schedule is very busy today, do you want me to help with a present? Flowers, maybe?”

Charly shakes his head and frowns.

“Oh, I see,” answers back his assistant in the earbuds while showing embarrassment.
“Maybe a book? She likes non-fiction,” says his assistant with enthusiasm.

Charly nods and smiles.

“Ok! Look at these ones, they should grab her interest.”
Three propositions are displayed on the screen within his budget, Charly thinks the second one will match his Grandma’s interest and selects it with just a click.

“I will use your usual e-commerce account to place the order,
she should be delivered at her place this afternoon.
Is that ok for you?”, says the assistant while displaying the order recap and at the bottom, a confirmation button.

Charly clicks on the button to confirm.

◆ 8:25 AM: the subway’s doors open, Charly puts his smartphone in his pocket and dives into the crowd.

Wait… will that happen for real?

YES, for sure! Just have a look at how it’s possible.

In this — not so fictional — user story, the digital assistant is built on top of any traditional Voice Assistant (like Alexa, Siri or Google Assistant) and Mojo, Hoomano’s Emotion-based technology.

What’s unique and different from a pure Voice Assistant is that the assistant identified:

  • The right service to nurture good relationship with loved ones maximizing Charly’s positive emotions
  • A moment of Charly’s attention in the middle of a busy day
  • An opportunity when the transaction reaches its highest conversion rate thanks to extra-verbal interactions

Let’s do it!

We built the technology to make it possible and as users, this is exactly what we expect from an Assistant in our daily life.

Always here to help, aware of the context and efficient.